The charity bookshop manager: ‘It’s striking how often people ask for Bibles’

My name is Olivia Haysman-Walker, and I’m the manager of a second-hand charity bookshop in London. I manage a team of 25-30 volunteers.

The volunteers are both the best and most challenging part of my job. It’s not just about delegating tasks, it’s about ensuring they feel valued, supported and enriched. I love training people, whether they’re volunteers in my shop or staff preparing to work in other bookshops.